| Advance Funeral Planning |
TOTAL FINANCIAL SERVICES FOR THE DEATHCARE INDUSTRY
Southland National is known for providing some of the finest insurance products for pre-need funding. The news is that we are fast becoming a provider of total financial services to the death care industry.
Now you can think of us as a single source of financial services because our affiliates can provide residential and commercial mortgages, vehicle financing and trust services for pre-need and perpetual care. The combination of Southland National's experience in the death care industry and the financial resources and expertise of our affiliates, New South Federal Savings Bank and Collateral Mortgage, Ltd., gives you a sound resource for financial services.
New South Federal Savings Bank is the largest savings institution in Alabama with assets in excess of $1 billion. Collateral Mortgage, Ltd. is one of the largest privately owned mortgage companies in the United States.
For more information on our products and services, please see our Products Page. If you are interested in getting information about planning a funeral, please see our FAQ (Frequently Asked Questions) Page.
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PERSONAL SERVICES FOR OUR FUNERAL HOME CUSTOMERS
Prompt, courteous service on a personal basis is always available from every department at Southland. You will deal with people who understand the advance funeral planning business and its place in funeral service.
Our customers are important to us. All applications are processed as quickly as possible (over 95% within three days!) and most claims are paid within three business days.
As part of our customer service plan, we provide an updated policy listing to all of our agents on a monthly basis. This listing contains pertinent information on every policy that you have placed with Southland. This listing includes the current face amount for each contract in force.
In addition to our usual high levels of customer service, available for those who call or e-mail us, we also have a network of Regional Managers who work with our funeral home customers on an individual basis. Our Regional Mangers are experienced professionals and are always available to assist you in all aspects of your pre-need efforts.